Analysis of clients' satisfaction with the National Health Insurance Scheme (NHIS) among staff at the Federal Teaching Hospital Katsina
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Abstract
This research investigates clients' satisfaction with the National Health Insurance Scheme (NHIS) among staff at the Federal Teaching Hospital Katsina. The study aims to assess satisfaction levels, identify factors influencing satisfaction, and measure clients' understanding of NHIS operations and their financial contributions. Using a cross-sectional survey design, data were collected from 291 respondents through structured questionnaires. In an effort to come up with some inferential results, Chi-square and logistic regression analyses were employed. The findings indicate that a majority of NHIS clients are not satisfied with the scheme, with significant relationships identified between satisfaction and factors such as occupational level, educational level, marital status, general knowledge of NHIS, and knowledge of financial contributions. The study concludes with recommendations to improve client satisfaction and awareness.
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